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Below are our articles on the subject of Verbal Communication. If you can't see what you are looking for our other categories are displayed on the left under 'Our Quick Links'...
Business Conversation Etiquette
Business Conversation Etiquette
How you need to adopt a more formal approach to conversation when you are having a business conversation, especially if it’s the first time you’ve spoken to a…...
Business Meeting Etiquette
Business Meeting Etiquette
How it’s important to conduct yourself properly in a business meeting and to learn the protocol of how a meeting is staged. How to be prepared for the meeting with the…...
Dealing with Complaints
Dealing with Complaints
How complaints are part and parcel of even the most successful businesses and hoe you should deal with a customer’s complaint. How you need to accept that you will…...
Does Your Accent Matter in the Workplace?
Does Your Accent Matter in the Workplace?
We all have a accent regardless of where we live or where we were brought up but what is the impact of your accent in the workplace?...
Etiquette When Transferring A Phone Call
Etiquette When Transferring A Phone Call
The importance of practicing good telephone business etiquette when you need to transfer a call at work....
Giving a Presentation
Giving a Presentation
How a business presentation requires similar qualities to making a speech in terms of its preparation, rehearsal and delivery. How visual aids can make or break a…...
How to Make a Speech
How to Make a Speech
How considering your audience, what you want to say, how you want to say it and taking the time to put in the preparation work are the key ingredients towards making a…...
Keeping Calm When Disciplining an Employee
Keeping Calm When Disciplining an Employee
How assertive and not aggressive behaviour will help you when it comes to keeping calm when disciplining an employee. Ways in which you can achieve this whilst…...
Lift Manners
Lift Manners
The dos and don’ts when it comes to lift etiquette. How even small mistakes when using a lift can signal the kind of manners you have as a person....
Mobile Phone Etiquette
Mobile Phone Etiquette
The dos and don’ts of using mobile phones at work. How to practice good mobile phone etiquette and things you need to consider....
Overcoming Nerves During Business Meetings
Overcoming Nerves During Business Meetings
Business meeting nerves can be a problem for many people, especially those who have to stand up and talk but there are methods that can help to overcome nerves and…...
Sending Handwritten Notes
Sending Handwritten Notes
How handwritten notes still have a very positive impact and create a good impression far more than e-mail could ever do. The type of situations when you might want to…...
Setting Up Your Voicemail
Setting Up Your Voicemail
How it’s important to set up your voicemail correctly if you want it to serve a useful purpose as opposed to it becoming a burden and how you should structure your…...
Telephone Etiquette at Work
Telephone Etiquette at Work
How it’s important to give a customer or client a good first impression of your company and why establishing good etiquette on the phone is important. Things you…...
The Art of Video Conferencing
The Art of Video Conferencing
How technology has shrunk the international business world to such an extent that people located in different countries can all attend the same meeting in the form of…...
Videoconferencing Etiquette
Videoconferencing Etiquette
The rules surrounding videoconferencing and good etiquette....
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