Verbal Communication...
Below are our articles on the subject of Verbal Communication. If you can't see what you are looking for our other categories are displayed on the left under 'Our Quick Links'...
Business Conversation Etiquette
When we are at work, we may consciously (or even subconsciously) adopt different types of conversational behaviour towards different people we encounter within the...
Business Meeting Etiquette
Etiquette in business can come in a variety of forms – be it a business lunch to your choice of attire at an awards ceremony but the most crucial area in which etiquette...
Dealing with Complaints
Whether it’s over the phone or face-to-face even the most successful businesses will have to deal with complaints now and again – it’s inevitable. If someone has a...
Does Your Accent Matter in the Workplace?
It’s amazing how many people think they don’t have an accent. We all do, regardless of where we live or where we were brought up.
If...
Etiquette When Transferring A Phone Call
If part of your work involves answering phone calls, you are not going to be able to deal with every single query yourself and sometimes you might...
Giving a Presentation
Before looking at how to give a presentation it would be worthwhile you taking a look at the related article on this website entitled ‘How To Make A Speech’ as many of...
How to Make a Speech
At some time or other you may be called upon to make a speech at work. This could be for a number of reasons. You might be retiring, your boss or supervisor might be...
Keeping Calm When Disciplining an Employee
All people who work in a managerial or supervisory capacity will be required at some point, to discipline an employee. It can often be quite...
Lift Manners
Many of us work in office blocks and other buildings in which using a lift will become part and parcel of our everyday routine. In fact, in the case of many large...
Mobile Phone Etiquette
Who would have thought it but there are now more mobile phones in the UK in circulation than there are people and whilst most of us these days do not seem to go anywhere...
Overcoming Nerves During Business Meetings
Nerves can be a debilitating problem for many people. Business presentations, staff meetings and simply making a speech at an employee’s leaving...
Sending Handwritten Notes
These days the practice of using handwritten notes to convey information to work colleagues or business associates seems to have been superseded by e-mail. And, whilst...
Setting Up Your Voicemail
Many business people lead busy lives and although it can often be the bane of a caller to be greeted by the sound of a voicemail message, we have all become accustomed...
Telephone Etiquette at Work
The telephone is often the first point of contact a customer or client will have with a company so it is very important that you make a good impression when you’re...
The Art of Video Conferencing
Who would have believed in the 1990s that you could hold meetings between colleagues when some of them were in the UK others in the USA and others dotted around...
Videoconferencing Etiquette
Videoconferencing is becoming far more common these days at work since communication technology has got ever more sophisticated and with the global nature of today’s...
